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SERVICE DESK
Raise service request through email, phone call, text messenger, or our customized ticketing web portal.
Our service desk provide our clients with complete and immediate support without the costly overhead. We offer on-site assistance, remote support, and an online ticketing system.
Our team is ready across Jakarta and surrounding area to offer support for your IT related issues.
> Single Point of Contact
With a single point of contact for all your IT support request, our team are available through telephone, chat messaging, email, or directly to our ticketing system on regular business hour Monday to Friday, or on weekends and non-working hours with appointments.
> On-site and Remote Support
Remote support is great when handling software or operating systems issues, but we also provide true on-site support for more complex problems, especially when it comes to hardware issues.
> Ticketing and SLA
With our ticketing system, gain peace of mind that every support issue raised is monitored, logged, and recorded, ensuring promptness of response and resolution for every single IT problem.
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